They have what you need when you need it. They also have very good prices! Great helpful staff. I definitely would recommend Brookline Lock Company!
I highly recommend Brookline Lock!!!
I was in search of a Locksmith that could install door hardware on a multifamily building I own in Newton. I was amazed with how friendly and knowledgeable the team at Brookline Lock was. The finished product was beyond what I could have ever expected! The quick turnaround coupled with the most experienced and knowledgeable locksmiths I have ever worked with makes one thing very clear - I will come here for all of my future door hardware needs and highly recommended Brookline Lock.
Very poor customer service. Quoted $2.50 per key, and without letting me know, he upped the charge to $3.00 because he made them with a computer (40 keys), and didn't think the extra $20 was any big deal. On the first call, we were charged $120 just for coming to the building. We were told that if we had all the locks (5 locks) rekeyed, the $120 charge would be waived. He reduced it to $60 instead. The owner said that we had treated him badly by blaming him for the first visit failure and not picking up the keys immediately. We didn't blame him, and had no idea that we were supposed to pick up keys any sooner than the day before the work was scheduled to be done The owner was condescending and patronizing with me and two of the other owners. I recommend finding another locksmith.
Knowledgeable, helpful, and really decent folks. The store has everything you need, and if not, they'll get it for you. I ordered special hinges for a large barn door. Ones that I had searched for at Home Depot, Lowe's, and on the internet. Would have saved myself hours had I just walked over and asked for help. It's an old time mom & pop store of yesteryear w/ service and expertise. Another reason why the neighborhood is so special.
ABSOLUTELY AMAZING COMPANY! After accidentally slamming my door I broke the lock to my apartment and was trapped inside. I was in a rush to get to a meeting and didn't know who to turn too. Brookline lock popped up on my google search, and when I called said "No worries we will be right over". They showed up almost instantaneously, fixed the issue even quicker, and upgraded my locks to make my apartment more secure. Even better they charged a fair rate, and didn't take advantage of this desperate situation. I will only call Brookline because they care about the everyday person.
Brookline Lock Company is a US Locksmith based in Brookline, Massachusetts. Brookline Lock Company is located at 33 Harvard St, Brookline, MA 02445, USA.
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